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We are a UK ONLY retailer. We do not ship overseas, unless requested by the armed forces.
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When an order is ready, it is sent out to the customer via 1st class post with an signed and date stamped proof of posting.
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Or via recorded delivery if this option was selected at the time of placing your order.
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Shipping is free of charge on all orders over £10.00 to the UK Mainland. Flat rate of £4.00 for non - UK mainland eg: Channel Isles etc. Please do not use this option if you are not part of the UK, as we will not deal with overseas purchases.
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Recorded delivery is optional and costs £1.00.
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We will endeavour to dispatch all orders ASAP, but sometimes there is a slight delay if we are waiting for stock replenishment to arrive. We will always deliver within our delivery terms to the best of our abilities.
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There is a cut off period of 2 months from when your order was placed on our website, to letting us know that an item is missing, incorrect or damaged. After this time we will not be able to deal with your query.
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If an item is lost in the post, we will not replace or refund until we have had time to investigate, claim and have received compensation from Royal Mail. This process can take up to 6 weeks.
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Briefs4u Ltd are not responsible for failure of delivery for any items, due to uncollected packages from the customers local post office. We are also not responsible for the delay caused by Royal Mail returning these items to us. No refund will be offered for this inconvenience.
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If for any reason the customer decides they want a refund rather than pay the reposting fee, we will deduct all fees already incured from that refund eg: worldpay fees, supplier admin fees & postage costs from the 1st attempt to deliver.
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'Free delivery' only relates to the first attempt to deliver your order. We will charge the full postage amount & packaging fee for reshipping items that have failed to be delivered through no fault of our own.
