Delivery Info
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  • We are a UK ONLY retailer. We do not ship overseas, unless requested by the armed forces.
  • When an order is ready, it is sent out to the customer via 1st class post with an signed and date stamped proof of posting.Or via recorded delivery if this option was selected at the time of placing your order.
  • Shipping is free of charge on all orders over £10.00 to the UK Mainland. Flat rate of £4.00 for Channel Isles Customers eg: Jersey.
  • Recorded delivery is optional and costs £1.00.
  • Postage costs are a seperate contract and are not subject to refund.
  • We will endeavour to dispatch all orders ASAP, but sometimes there is a delay if we are waiting for stock replenishment to arrive. We will always deliver within our delivery terms to the best of our abilities.
  • There is a cut off period of 8 weeks from when your order was placed on our website, to letting us know that an item is missing, incorrect or damaged. After this time we will be happy to help with any claim or communication with Royal Mail that you wish to undertake, but we will not replace or refund nor place a claim on your behalf.
  • If an item is lost within 8weeks, we will not replace or refund until we have had time to claim and have receive compensation from Royal Mail. This process can take up to 6 weeks & may require you to fill in and sign any forms that Royal Mail require for their investigation.
  • It is the customers responsibility to ensure collection of any missed postal deliveries. Briefs4u Ltd are not responsible for failure of delivery for any items due to uncollected packages from the customers local post office. We are also not responsible for the delay caused by Royal Mail returning these items to us. No refund will be offered for this inconvenience and we will not replace these items. We will resend the items but the customer must pay postage costs for this service.
  • 'Free delivery' only relates to the first attempt to deliver your order. We will charge the full postage amount &
    packaging fee for reshipping items that have failed to be delivered through no fault of our own.
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We do not ship orders to anywhere else in the world - unless it is to our troops @ a B.F.P.O address.

As a United Kingdom Online Retailer, we can only deal with orders from the UK, UK NON-MAINLAND (Northern Ireland / Scottish Islands / Isle of Man / Isles of Scilly) & the Channel Islands.

Please note: we have 2 different delivery destination options in our shopping basket: UK Mainland & the Channel Isles. The UK mainland option has VAT and free delivery included in the price, & covers Northern Ireland, Scottish Islands, Isle of Man and the Isle of Scilly. The Channel Isles option has VAT deducted and a flat rate postage charge of £4.00 added - do not use this option unless you are actually living in the Channel Isles.