Terms & Conditions

Please read all the information below, it really does contain some very important information.

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  • We aim to dispatch within 10 *WORKING* days, but our full delivery terms are 28 days.
  • When an order is ready, it is sent out to the customer via 1st class post with an signed and date stamped proof of posting or via recorded delivery if requested.
  • All orders made by you - the customers - through the Briefs4u Ltd website site are subject to acceptance and availability. We may choose not to accept your order for any reason. If this happens we will refund any money paid, and notify you via email as to the reasons for non-acceptance and/or cancellation.
  • Even though payment may be shown to be taken immediately, this does not signify that the order will be dispatched straight away. WorldPay security can take up to 5 working days to competely process a payment enabling them to settle an amount, these funds are not tranfered until their cooling off period has passed.
  • PayPal Echeques can take up to 9 working days to clear. We reserve the right to wait until a payment has been fully settled before completing an order.
  • THE STOCK AVAILABILITY FUNCTION IS ONLY ACTIVE ON THE MEN AND WOMENS SALES DEPARTMENTS - IT DOES NOT FUNCTION ON THE WHOLE WEBSITE.
  • STOCK LEVELS FOR ALL RANGES WE OFFER ARE CONSTANTLY REPLENISHED & WE WORK ON A 1st COME 1st SERVED BASIS.
  • If you require any clarification or additional info on our terms and conditions, please contact us by email on info@briefs4u.co.uk
  • Please shop on our website carefully, selecting the correct items, sizes and colours as required. Please note: We do not offer a try and buy service.
  • We suggest that if you are really unsure of the item/size required - to only buy a single item for trying on. This item is, of course, non-returnable but will save disappointment. You are always welcome to return to us to buy more and qualify for the multibuy offers at a later date.
  • Unpaid orders will not be processed or completed. We do not follow up on any unpaid orders.
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Please note: We will not tolerate abuse, rudeness or aggression in any form from any customer.

All emails & calls are monitored, and we reserve the right to cancel and refund any order at any stage of the shopping process without notice.

We will also report any extensive or overt abuse to the police and any relevant governing bodies including your ISP. We will supply them with full names, addresses and IP addresses along with any other relevant information that is required. Our privacy promise does not protect a person in this situation.

*Working days are classed as Monday to Friday.*

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DSR:

You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods.To exercise your right of cancellation, you must give written notice to us by post, fax, email or via the Returns section of our website, giving details of the goods ordered and, where appropriate, their delivery. Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to briefs4u.co.uk at your own cost. The goods must be returned to the address supplied on our website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.Once you have notified Briefs4u Ltd that you are cancelling the contract, we will refund you within 30 days. Except in the case of faulty goods which must be returned to the manufactuer directly, if you do not return the goods as required, Briefs4u may charge you for the recovering the goods.You do not have the right to cancel the contract if the order is for underwear you have worn.